Terms & Conditions

Last updated: 21 July 2026

These Terms & Conditions ("Terms") govern access to and use of the website heyservo.ai and the heyServo conversational-AI service (the "Service"), provided by VAIVAL INFORMATION TECHNOLOGY L.L.C ("heyServo", "we", "us"). By accessing the website, joining the waitlist, or using the Service, you ("you", "Customer") agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

heyServo provides an AI "front desk" that answers customer messages and calls across channels (such as web chat, WhatsApp, SMS, voice, and social), and — where configured — takes actions such as booking appointments, taking orders, logging requests, and handing over to a human. Features, channels, and integrations depend on your plan and may change, be added, or be discontinued. Some features are provided as previews or "beta" and may be modified or withdrawn.

2. Eligibility & accounts

The Service is for business use by users aged 18+. You must provide accurate information, keep credentials secure, and are responsible for all activity under your account. We may refuse, suspend, or terminate accounts that violate these Terms or applicable law.

3. Customer responsibilities

• Content & knowledge. You are responsible for the accuracy and legality of the information, menus, prices, policies, and instructions you provide to the agent, and for reviewing its configuration before going live.
• Consents & notices. You are solely responsible for obtaining all consents and providing all disclosures required to message, call, record, and process the personal data of your end-users — including messaging/marketing consent, call-recording notices, and do-not-contact rules, which vary by country and channel.
• Channel & legal compliance. You must comply with the policies of each channel/provider (e.g., WhatsApp Business Messaging Policy, Meta, telephony/SMS regulations such as A2P/10DLC, TCPA, and local telemarketing/DND laws) and with all laws applicable to your use.
• Human oversight. You are responsible for configuring appropriate human approval and oversight for sensitive or high-impact actions (e.g., payments, refunds, cancellations, health, legal, or financial matters).

4. Acceptable use

You must not, and must not permit anyone to:

• use the Service for unlawful, deceptive, harassing, or harmful purposes, or to send spam/unsolicited messages in violation of law;
• process special-category or highly sensitive data except as permitted and lawfully consented;
• deploy the agent for high-risk decision-making (medical, legal, financial, employment, credit, or safety decisions) without qualified human review;
• infringe intellectual-property or privacy rights, or misrepresent the AI as a licensed professional;
• probe, scrape, overload, reverse engineer, or circumvent security or usage limits, or resell the Service except under a written reseller agreement.

5. Third-party channels & services

The Service integrates with third-party channels and tools (e.g., WhatsApp/Meta, telephony/SMS carriers, AI model providers, calendars, CRMs, payment processors). Your use of those services is subject to their own terms, and their availability, pricing, and behavior are outside our control. We are not responsible for third-party outages, changes, suspensions, or actions taken by those providers.

6. Fees

Paid plans, usage limits, and billing terms are as described at sign-up or in an order form. Fees are exclusive of taxes; you are responsible for applicable taxes. Except as required by law or expressly stated, fees are non-refundable. We may change pricing prospectively with reasonable notice. [Adjust to your final pricing/billing model.]

7. AI disclaimer

• The Service uses generative AI and automated systems. Outputs may be inaccurate, incomplete, or unexpected ("hallucinations") and should not be relied upon as the sole basis for decisions.
• AI responses do not constitute professional advice (medical, legal, financial, or otherwise). You are responsible for reviewing outputs and for any actions the agent takes based on your configuration.
• To the maximum extent permitted by law, heyServo is not liable for the content of AI-generated messages or for actions performed by the agent under your instructions/configuration.

8. Intellectual property

heyServo and its licensors own all rights in the Service, software, models, and website. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your content and data; you grant us a limited license to host and process it to provide the Service. If you send feedback or suggestions, you grant us a perpetual, royalty-free license to use them.

9. Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum ("DPA") applies and is incorporated by reference. You remain the controller of end-user data processed through your agent.

10. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service using at least reasonable care, and use it only to perform under these Terms, except where disclosure is required by law.

11. Limited warranty

We will provide the Service with reasonable skill and care. Except for this, and to the fullest extent permitted by law, the Service is provided without other warranties.

12. Disclaimer — "AS IS"

To the maximum extent permitted by law, the Service and website are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the AI will meet your requirements or that outputs will be accurate or complete.

13. Limitation of liability

14. Indemnification

You will defend, indemnify, and hold harmless heyServo and its affiliates from claims, damages, and costs (including reasonable legal fees) arising from: (a) your content or data; (b) your use of the Service in violation of these Terms or law; (c) your failure to obtain required consents/notices from end-users; or (d) your violation of a third-party channel's policies or of third-party rights.

15. Term, suspension & termination

These Terms apply while you use the Service. Either party may terminate as set out in the applicable order or with reasonable notice. We may suspend or terminate access immediately for material breach, security risk, non-payment, or legal requirement. On termination, your right to use the Service ends and, subject to the Privacy Policy and DPA, we will delete or return your data within a reasonable period. Sections that by nature should survive (e.g., IP, disclaimers, liability, indemnity, governing law) survive termination.

16. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules. The courts (or arbitration seat) of Dubai, United Arab Emirates have exclusive jurisdiction, except that either party may seek injunctive relief to protect its IP or confidential information in any competent court.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a revised date and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance.

18. General

These Terms (with the Privacy Policy, DPA, and any order form) are the entire agreement between the parties and supersede prior agreements on the subject. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures due to events beyond reasonable control (force majeure). Notices to heyServo: legal@heyservo.ai, VAIVAL INFORMATION TECHNOLOGY L.L.C, Office No. 14-12-166, Adel Mohamed Ali Jasim Almarzoqui Building, 14-12, Al Quoz First, Plot No. 552-0, Dubai, United Arab Emirates.

This document is a general template and does not constitute legal advice. Have it reviewed and finalized by qualified legal counsel for your jurisdiction(s) before publishing. The English version governs.