Built for aesthetics clinics and dental groups in the UAE
One operating system that answers every patient on Instagram, WhatsApp, phone and web chat. In English and Arabic, day and night, at every branch. It books consults into the systems you already run, escalates by rules your team writes, and shows you exactly what it did.
Arabic native · runs on your own +971 numbers · your medical director approves every rule
The patient funnel
This is how patients actually reach a UAE clinic: a story reply at 11pm, a price question on WhatsApp, then a call to confirm the consult. Most clinics run these as three disconnected inboxes owned by whoever is free. HeyServo runs them as one patient thread, answered in seconds at every step, with staff able to take over at any point.
Where the inquiry is born
Tuesday, 11:42pm. Your story about lip filler gets a reply: "how much?" By 11:43 she has the approved price range, Dr. Reem's next evening consult and a confirmation on WhatsApp. Your team reads the thread at 9am. It is already resolved and already in the diary.
Where the decision is made
A click-to-WhatsApp ad brings a veneers question in Arabic on a Friday afternoon. The OS answers in Arabic, walks through what the consult covers, checks Saturday's diary and books it. One thread, saved to the patient record, reminders already scheduled. Nobody at the clinic touched a phone.
Where the consult is confirmed
8:20pm, reception has gone home. A caller asks about implant consults. The OS answers on your own +971 number, in her dialect, books Thursday with the surgeon and sends the WhatsApp confirmation before she hangs up. Roughly 4 in 10 new-patient calls arrive outside working hours. Now they all get answered.
Web chat, SMS and email run on the same thread, the same rules and the same report. A patient can start on your website and finish on WhatsApp without repeating a word.
The silent leak
Price questions at 11pm, calls that ring out mid-procedure, DMs read the next morning. This is what an ordinary evening at the front desk costs an aesthetics or dental clinic.
1 in 3
calls to dental practices goes unanswered during working hours, and 86% of new callers who reach voicemail hang up and call the next clinic
21x
more qualified inquiries when you reply in 5 minutes instead of 30
15-25%
of booked slots become no-shows when reminders are manual. One empty implant consult carries around AED 9,500 in treatment value
US dental and medspa industry benchmarks and the Lead Response Management study, used as reference points. Not UAE-specific figures. Not HeyServo client results.
LIVE Before simulator: watch your leak in real time
Pick your clinic type
Inquiries in the last hour
0
Missed
0
Treatment value lost today
AED 0
Simulation for illustration, using benchmark miss rates and typical Dubai treatment values. Not client data.
See what the OS recoversLive preview
These are scripted scenarios using your industry's real conversation shapes. On the call, we run them live on your own price list.
OS module
Channel
Patient language
In the conversation
Layla
First-time filler patient
Replies in under 5 seconds, 24/7
Works with your clinic PMS and WhatsApp Business
Every reply comes from your clinic's approved wording and prices. Anything clinical goes straight to your team.
OS modules in this vertical
Six capabilities, live from day one, each governed by rules your team approves.
Every clinic has treatment plans that were quoted at consult and never booked: the implant case, the veneers plan, the filler package. The OS follows up politely, in the patient's language, on your schedule, until they book or ask to stop. This is revenue already sitting in your PMS.
After the visit, patients get a well-timed invitation to leave a review. The moment any reply signals a problem, the OS alerts your practice manager instead, so service recovery starts before the complaint becomes public.
Each branch keeps its own numbers, hours, doctors, price list and escalation rules. Marina does not answer with Abu Dhabi's prices. The group gets one report across all of it.
Post-iftar evenings in Ramadan, the pre-Eid injectables rush, wedding season from November to April. Inquiry hours shift more than inquiry volume, which punishes a 9-to-6 front desk. The OS is already awake at 11pm.
The OS knows what it is not allowed to say. No diagnosis, no treatment advice, no outcome promises. It answers logistics and approved pricing, and routes clinical questions to licensed staff. Every word it can use is approved by your medical director, and every conversation is logged.
Resolved-by-AI rate, bookings taken, escalations and CSAT, per branch and per channel, with values in AED. A report your medical director can sign off, not a dashboard of vanity counts.
Before vs after
The clinic today
A typical week of inquiries: answered vs missed, using benchmark miss rates. Illustrative, not client data.
The clinic on HeyServo
The same week under the OS: answered in seconds, clinical questions escalated to staff. Illustrative, not client data.
Vertical playbook
Dubai and Abu Dhabi run the densest aesthetics and dental market anywhere: more surgeons per resident than New York or London, patients flying in for veneers and dermatology, and a local audience that starts on Instagram, negotiates on WhatsApp and confirms by phone, in Arabic, English or Russian, often after 9pm. In that market, the clinic that answers first usually wins the consult. HeyServo exists so that clinic is yours, without adding a single night shift at the front desk.
55%
of Dubai's 691,000 medical tourists came for dermatology or dentistry
Dubai Health Authority, 2023
85%
of UAE residents want to deal with businesses on WhatsApp
YouGov survey, UAE
7.6m
Instagram users in the UAE, 77.5% of everyone online here
DataReportal, Digital 2025: UAE
300+
plastic surgeons practice in Dubai, more per resident than any city in the world
Dubai Health Authority officials, via Zawya
Language & dialect
A Gulf patient writes in khaleeji, a Levantine patient in shami, and many switch to English halfway through a message. The OS reads the language and the dialect from the first turn and stays in it, in chat and on the phone, with no settings page and no translate button. For aesthetics clinics, Russian is served natively as well.
hear the Arabic voice live on the call
Coverage model
One implant case is around AED 9,500. One veneers plan clears AED 20,000. Set your own numbers and see the gap.
Booking-intent conversations going unanswered
63
per month, across all channels
Treatment value in that gap
AED 113,400
Annualised · AED 1.36m · AED 1.36m
Illustrative model. Defaults are industry benchmarks, not your numbers and not HeyServo client results. Your real baseline is measured in week one.
FAQ
No, and it is not trying to become one. HeyServo is the AI communication layer that sits on top of the PMS, EMR and booking stack you already run, and books into them through scoped connectors. Nothing gets migrated, and if you change your PMS later, the OS moves with you.
Native, not translated. It reads and writes full RTL, handles Gulf, Levantine and Egyptian dialects, follows patients who switch between Arabic and English mid-message, and speaks Arabic on voice calls on your own numbers. Judge it yourself: on the meeting we run a live Arabic scenario in your dialect, on your price list.
No. HeyServo runs on the official WhatsApp Business Platform with approved message templates, opt-in rules and the 24-hour session window respected. It is not an unofficial bridge running on a phone in a drawer, which is what gets numbers banned.
Whenever your rules say so, and instantly. Your team writes escalation rules in plain English or Arabic, per branch: complications, complaints, anything clinical, any named VIP. Staff can also take over any thread with one click, the AI pauses, and the full history is already on screen. Every handover is logged so you can close the gap once and not see it again.
Two to three weeks per location. Week one indexes your treatment menu, prices and policies and writes the rules with your team. Week two runs shadow mode, where the AI drafts and your staff sends. Then we cut over channel by channel: WhatsApp and Instagram first, voice once your number is wired.
Book a meeting
We arrive with your treatment menu, your booking system and a scenario from your own clinic already loaded. You tell us where the front desk actually breaks. If it is not a fit, we will say so on the call.
Pick your slot
Pick a time below. It lands on our calendar and yours.
