Always-On Reception
Voice, SMS, chat and WhatsApp, answered in under 2 seconds, 24/7/365, in your guest's language.
Built for hotels, resorts and hospitality groups in the UAE
Your AI-powered customer experience
operating system for hospitality.
One operating system that answers every guest on WhatsApp, phone, web chat and Instagram. In English and Arabic, day and night, at every property. It books, resolves and escalates by your rules, and shows you exactly what it did.
Arabic native · runs on your own +971 numbers · your team approves every rule
The silent leak
Every unanswered call sleeps in someone else's hotel
Booking calls that ring out, WhatsApp messages read the next morning, after-hours enquiries that never call back. This is what an ordinary evening at the desk costs.
20-40%
of booking revenue leaks through missed and mishandled calls
62%
of after-hours callers never call back
8 min
of delay is enough to kill a booking enquiry's intent
Hospitality phone-handling benchmarks, industry studies. Not HeyServo client results.
LIVE Before simulator: watch your leak in real time
Pick your property type
Calls in the last hour
0
Missed
0
Revenue lost today
AED 0
Simulation for illustration, using benchmark miss rates and UAE average booking values.
See what the OS recoversThe operating system
AI CX OS, the managed operating system for your front desk
Not a voice agent. A four-layer OS: intake, orchestration, automation and revenue intelligence. Fully managed, continuously optimized.
Missed-Call Recovery
Every missed call auto-recovered with an SMS and callback sequence within 30 seconds.
Smart Booking
Two-way calendar and CRM sync. Books, reschedules and confirms. No double-booking.
Lead Qualification
Hospitality-specific discovery scripts. Filters tire-kickers and routes hot leads to your team in real time.
Follow-Up & Reactivation
Nurture sequences, no-show recovery and dormant-guest reactivation. All automated.
Revenue Intelligence
Weekly report: recovered revenue, autonomy %, resolution rate, and the next optimization we're shipping.
Coverage autonomy
92%
Resolution rate
87%
Recovered revenue / seat
AED 52K/mo
Platform benchmark figures across live deployments. Your baseline is measured in week one.
Live preview
Pick a hotel module. See it in action.
Five hospitality scenarios, real conversations. Watch each one get answered, booked or handed to your team, exactly as it happens in the product.
OS module
Channel
Guest language
L
On duty
Layla Haddad
Guest Care · Al Bandar Collection
Replies in under 5 seconds
Works with OPERA Cloud and SiteMinder
Live transcript
WhatsApp · English · Marsa Al Bandar
Scripted meetingnstration
Every reply comes from the hotel's own information. Anything outside your rules goes straight to your team.
Before vs after
Same hotel. Different operating system.
Before HeyServo
- 12 missed calls before lunch
- Receptionist double-booked 3 slots
- Voicemail full, WhatsApp unread
- Owner interrupting service to answer the phone
Revenue trend: down
With AI CX OS
- 0 missed. 100% answered in under 2 seconds
- Calendar synced, zero conflicts
- Every channel answered, one unified thread
- Owner works on the business, not in it
Revenue recovered this month: +AED 173,000
Vertical playbook
Built for the hospitality industry
Purpose-built OS modules for hotels, resorts and hotel apartments. Each ships with its own scripts, KPIs, integrations and voice persona, tuned to how a UAE property actually runs.
Resorts · Hotel groups · Multi-property
Hospitality
Pain
Direct bookings leak to the OTAs, housekeeping requests clog the front desk, review scores stall.
Win
A full guest OS: intake, in-stay concierge, housekeeping and post-stay recovery.
OS modules in this vertical
Guest Intake & Booking OS
Direct bookings across phone, WhatsApp, web chat and your booking engine.
VOICEWHATSAPPWEB
OPERA Cloud · Mews · SiteMinder
Replies in under 5 seconds
Housekeeping OS
In-room requests routed to housekeeping instantly, with job numbers.
WHATSAPPVOICESMS
HotSOS · Alice · PMS
Requests dispatched in under a minute
Concierge OS
Dining, spa, tours and transfers, booked in chat and charged to the room.
WHATSAPPVOICEIN-APP
SevenRooms · spa calendar
Booked in chat, charged to the room
Feedback & Recovery OS
Catches bad experiences mid-stay, not in the review.
WHATSAPPIN-APPEMAIL
PMS notes · review alerts
Guest reached within 20 minutes
Inside the product
The console your team actually runs
This is the shipped AI CX OS, loaded with a UAE hotel group, walking through the screens a Director of Rooms lives in. Watch it move, or step through yourself.
Sample data
Book a Walkthrough
see these screens live, on your own property
Arabic & voice
In the UAE, Arabic is the standard, not a setting
Dubai's consumer protection rules already require Arabic as the primary language at reception desks and call centres. Most global platforms list Arabic somewhere in a table of 130 languages. HeyServo is built Arabic-first: its own voice, its own greetings, and knowledge indexed in Arabic, per property.
خليجي · Gulf
شامي · Levantine
مصري · Egyptian
فصحى · Modern Standard
Book a 30-Minute Meeting
hear the Arabic voice live on the call
Coverage model
See what unanswered conversations cost you
A model, not a promise. It runs on your inputs, and every assumption is stated below the result. Change anything and the arithmetic updates.
Booking-intent conversations going unanswered
158
per month, across the group
Gross booking value in that gap
AED 332,640
Annualised · AED 3.99m
Assumptions, stated plainly:
· Gross booking value in the gap, not recovered revenue and not profit. No conversion rate applied.
· Use your own average booking value. Market averages are not your property's numbers.
· Staffing, visa churn and overnight cover are excluded. We model those separately with your data.
FAQ
Direct questions, direct answers
How long does it take to go live?
Two to three weeks per property. Week one indexes your knowledge and writes the rules, week two runs shadow mode where the AI drafts and your team sends, then we cut over channel by channel. WhatsApp and web chat first, voice once your SIP trunk is wired.
Which PMS and hotel systems does it connect to?
OPERA Cloud, Mews, Cloudbeds, Apaleo, protel and SiteMinder on the rooms side, with Simphony POS and HotSOS for outlets and housekeeping. Every connector is scoped per property, so one hotel's credentials can never reach another's systems.
What happens when it does not know the answer?
It never improvises. When confidence drops or a question falls outside your knowledge base, the conversation moves to your team instantly with full context, and the gap is logged so you can add the answer once and never see the handover again.
Where does guest data live?
UAE data residency is available. Federal PDPL does not mandate in-country hosting for hotel guest data, but most groups ask for in-region hosting anyway. We offer it rather than claim the law requires it.
Does the AI ever touch card data?
No. Payment is handed to a tokenised link or to your PMS and payment provider. A card number in a transcript would pull the whole conversation store into PCI scope, so the agent is built never to capture one.
Will this cut front-desk jobs?
No, and in the UAE that would be the wrong goal. The OS absorbs repetitive, multilingual, overnight enquiry volume so the people you already struggle to hire spend their shift with the guest in front of them, and knowledge stops leaving when staff do.
Book a walkthrough
Thirty minutes. Your property, your numbers.
We arrive with your emirate's fee rules, your PMS and a scenario from your own property already loaded. You tell us where the desk actually breaks. If it is not a fit, we will say so on the call.
- A live Arabic and English scenario on your rate plan
- The coverage model run on your own conversation volume
- A PDPL and PCI one-pager you can forward to group IT
Pick your slot
Direct into our calendar. Confirmation lands in your inbox immediately.