Guest Intake & Booking OS
Direct bookings across phone, WhatsApp, web chat and your booking engine.
VOICEWHATSAPPWEB
OPERA Cloud · Mews · SiteMinder
Replies in under 5 seconds
Built for hospitality and real estate operators in the UAE
Not another AI agent, but the complete AI customer experience OS.
A governed AI layer across everything your customers touch. It answers in English and Arabic from your approved knowledge, takes real actions in your PMS or CRM, and hands any conversation to your team in one click.
Every channel your customers already use, and the systems you already run
What we build
The AI-Powered Customer Experience Operating System, managed for you end to end
An AI agent answers messages and stops. HeyServo runs the layer underneath: intake across six channels, knowledge scoped per location and per language, real actions in your PMS or CRM through scoped credentials, escalation rules your team writes, and a console with one-click human takeover. Everything on the record, from day one.
Omnichannel by default
Six channels, one queue: WhatsApp, voice, web chat, SMS, Instagram and email.
40+ languages supported
English and Arabic native, with automatic language detection on chat and voice.
First response in under 3 seconds
Every enquiry answered instantly, at 2 pm and at 2 am, on the channel it arrived on.
Zero missed enquiries
Every conversation captured, answered and on the record, with nothing lost to voicemail.
See it live
One OS. Pick an industry and watch it work.
Real scenarios from the operations the OS runs. Switch the industry, pick a scenario, and watch it answer, book and hand over to a person, exactly by your rules.
Industries
OS module
Guest language
L
On duty
Layla Haddad
Reservations & Guest Care
Replies in under 5 seconds
Works with OPERA Cloud and SiteMinder
Live transcript
WhatsApp · English · Marsa Al Bandar
Scripted meetingnstration
Every reply comes from your own approved knowledge. Anything outside your rules goes straight to your team.
Inside the product
The console your team actually runs
This is the shipped AI CX OS, loaded with a UAE hotel group, walking through the screens a Director of Rooms lives in. Watch it move, or step through yourself.
Sample data
Book a Walkthrough
see these screens live, on your own use case
Vertical playbooks
Built for your industry, not everyone's.
Two vertical operating systems. Each with its own scripts, KPIs, integrations and voice persona.
Resorts · Hotel groups · Multi-property
Hospitality
Pain
Direct bookings leak to the OTAs, housekeeping requests clog the front desk, review scores stall.
Win
A full guest OS: intake, in-stay concierge, housekeeping and post-stay recovery.
OS modules in this vertical
Housekeeping OS
In-room requests routed to housekeeping instantly, with job numbers.
WHATSAPPVOICESMS
HotSOS · Alice · PMS
Requests dispatched in under a minute
Concierge OS
Dining, spa, tours and transfers, booked in chat and charged to the room.
WHATSAPPVOICEIN-APP
SevenRooms · spa calendar
Booked in chat, charged to the room
Feedback & Recovery OS
Catches bad experiences mid-stay, not in the review.
WHATSAPPIN-APPEMAIL
PMS notes · review alerts
Guest reached within 20 minutes
Industries
One OS. Tuned to your industry.
The operating system is the same. The knowledge, procedures, connectors and language of your operation are not. Each industry gets its own build.
Live now
Coming next
Hospitality
Hotels, resorts, hotel apartments and hospitality groups. Booking enquiries answered with the full rate including UAE fees, requests routed with job numbers, service recovered before it becomes a review. Running live with UAE operators today.
Explore the hospitality OS
Real Estate
Brokers, developers and property managers. Listing and project enquiries answered in seconds, viewings scheduled into your calendar, offers and documents followed up, tenants and owners served from handover onward. Real estate opens soon. Book a meeting to be first in.
Book a Quick Meeting to plan early accessThe business case
Revenue up. Costs down. Full control.
Every enquiry you miss is a booking, a viewing or a renewal lost to whoever answered first. The OS captures that revenue around the clock, without adding a seat to your payroll, and keeps every action on an auditable record.
6
revenue channels answered as one queue
WhatsApp, voice, web chat, SMS, Instagram and email: no lead falls between them
24/7
coverage without a night shift on payroll
your own +971 numbers on e& and du, answered while competitors sleep
01
click to put a person in any conversation
your team keeps final authority over every deal and every guest
Accreditations
Certified where it counts
Quality, information security and AI governance, independently audited. HeyServo is certified to the three standards that matter most for a system that talks to your customers.
Quality Management
Information Security
AI Management Systems
The difference between a tool that replies and a system that operates.
Book a 30-Minute MeetingQuestions
Direct questions, direct answers
What is HeyServo AI CX OS?
HeyServo AI CX OS is an AI customer experience operating system: a managed software layer that runs customer communication for hospitality and real estate businesses in the UAE. It receives conversations on WhatsApp, voice calls on the company's own numbers, web chat, SMS, Instagram and email, answers in English and Arabic using knowledge scoped to each location, executes actions in systems such as the PMS or CRM through scoped connectors, and gives staff a console with one-click human takeover, a full audit record and outcome analytics.
How is an AI CX operating system different from an AI agent or chatbot?
An AI agent or chatbot answers messages on a single channel and stops there. An AI CX operating system is the layer underneath: it manages intake across every channel, grounds every answer in the company's own approved knowledge, executes real actions in connected systems with scoped credentials, enforces escalation rules written by the company's team, and logs every answer and action for audit. HeyServo deploys and manages this layer. The company keeps control of the rules, the numbers and the data.
Which channels and languages does HeyServo AI CX OS support?
HeyServo AI CX OS supports six intake channels: WhatsApp, voice calls on the client's own e& or du numbers, web chat, SMS, Instagram and email. It operates natively in English and Arabic, including Arabic voice with automatic language detection. Knowledge, procedures and escalation rules are configured per location and per language.
What actions can HeyServo take in a PMS or CRM, and how is it governed?
HeyServo connects to systems such as OPERA Cloud, Mews-class PMS, SiteMinder and CRMs through connectors with scoped, least-privilege credentials. Typical actions include checking live availability, quoting full rates including UAE fees, holding rooms, creating service requests with job numbers, scheduling viewings and sending payment links. Every action is logged with its source, and escalation rules written and approved by the client's team decide when a person takes over, in one click.
Which industries does HeyServo serve, and how do I get access?
HeyServo AI CX OS currently serves hospitality: hotels, resorts, hotel apartments and hospitality groups, with real estate for brokers, developers and property managers opening next. It is designed UAE-first with English and Arabic as native languages. The fastest way in is to book a 30-minute meeting: we walk you through the OS live on your own use case and scope your rollout there and then.
Still have a question we did not answer here?
Book a Quick MeetingBook a meeting
See it running on your operation. Book a 30-minute meeting.
Pick a time that suits you. A person from HeyServo walks you through the OS live, on your properties, your channels and your languages, and answers the hard questions. No sales sequence, no obligation.
30 minutes · live product, not slides · English or Arabic
Pick your slot
Direct into our calendar. Confirmation lands in your inbox immediately.