Guest Intake & Booking OS
Direct bookings across phone, WhatsApp, web chat and your booking engine.
VOICEWHATSAPPWEB
OPERA Cloud · Mews · SiteMinder
Replies in under 5 seconds
Built for hospitality, aesthetics and dental operators in the UAE
Not another AI agent, but the complete AI customer experience OS.
A governed AI layer across everything your customers touch. It answers in English and Arabic from your approved knowledge, takes real actions in your PMS or CRM, and hands any conversation to your team in one click.
Every channel your customers already use, and the systems you already run
What we build
The AI-Powered Customer Experience Operating System, managed for you end to end
An AI agent answers messages and stops. HeyServo runs the layer underneath: intake across six channels, knowledge scoped per location and per language, real actions in your PMS or CRM through scoped credentials, escalation rules your team writes, and a console with one-click human takeover. Everything on the record, from day one.
Omnichannel by default
Six channels, one queue: WhatsApp, voice, web chat, SMS, Instagram and email.
40+ languages supported
English and Arabic native, with automatic language detection on chat and voice.
First response in under 3 seconds
Every enquiry answered instantly, at 2 pm and at 2 am, on the channel it arrived on.
Zero missed enquiries
Every conversation captured, answered and on the record, with nothing lost to voicemail.
See it live
One OS. Pick an industry and watch it work.
Real scenarios from the operations the OS runs. Switch the industry, pick a scenario, and watch it answer, book and hand over to a person, exactly by your rules.
Industries
OS module
Guest language
L
On duty
Layla Haddad
Reservations & Guest Care
Replies in under 5 seconds
Works with OPERA Cloud and SiteMinder
Live transcript
WhatsApp · English · Marsa Al Bandar
Scripted meetingnstration
Every reply comes from your own approved knowledge. Anything outside your rules goes straight to your team.
Inside the product
The console your team actually runs
This is the shipped AI CX OS, loaded with a UAE hotel group, walking through the screens a Director of Rooms lives in. Watch it move, or step through yourself.
Sample data
Book a Walkthrough
see these screens live, on your own use case
Vertical playbooks
Built for your industry, not everyone's.
Two vertical operating systems. Each with its own scripts, KPIs, integrations and voice persona.
Resorts · Hotel groups · Multi-property
Hospitality
Pain
Direct bookings leak to the OTAs, housekeeping requests clog the front desk, review scores stall.
Win
A full guest OS: intake, in-stay concierge, housekeeping and post-stay recovery.
OS modules in this vertical
Housekeeping OS
In-room requests routed to housekeeping instantly, with job numbers.
WHATSAPPVOICESMS
HotSOS · Alice · PMS
Requests dispatched in under a minute
Concierge OS
Dining, spa, tours and transfers, booked in chat and charged to the room.
WHATSAPPVOICEIN-APP
SevenRooms · spa calendar
Booked in chat, charged to the room
Feedback & Recovery OS
Catches bad experiences mid-stay, not in the review.
WHATSAPPIN-APPEMAIL
PMS notes · review alerts
Guest reached within 20 minutes
Industries
One OS. Tuned to your industry.
The operating system is the same. The knowledge, procedures, connectors and language of your operation are not. Each industry gets its own build.
Live now
Live now
Hospitality
Hotels, resorts, hotel apartments and hospitality groups. Booking enquiries answered with the full rate including UAE fees, requests routed with job numbers, service recovered before it becomes a review. Running live with UAE operators today.
Explore the hospitality OS
Aesthetics & Dental
Aesthetics clinics, medspas and dental groups. Instagram and WhatsApp inquiries answered in seconds, consults booked into the diary you already run, no-shows recovered, recalls worked daily, in Arabic and English, on your own +971 numbers.
Explore the aesthetics & dental OSThe business case
Revenue up. Costs down. Full control.
Every enquiry you miss is a booking, a viewing or a renewal lost to whoever answered first. The OS captures that revenue around the clock, without adding a seat to your payroll, and keeps every action on an auditable record.
6
revenue channels answered as one queue
WhatsApp, voice, web chat, SMS, Instagram and email: no lead falls between them
24/7
coverage without a night shift on payroll
your own +971 numbers on e& and du, answered while competitors sleep
01
click to put a person in any conversation
your team keeps final authority over every deal and every guest
Accreditations
Certified where it counts
Quality, information security and AI governance, independently audited. HeyServo is certified to the three standards that matter most for a system that talks to your customers.
Quality Management
Information Security
AI Management Systems
The difference between a tool that replies and a system that operates.
Book a 30-Minute MeetingQuestions
Direct questions, direct answers
What is HeyServo AI CX OS?
HeyServo AI CX OS is an AI customer experience operating system. It answers every customer on WhatsApp, Instagram, phone calls on your own +971 numbers, web chat, SMS and email, in English and Arabic, day and night. It books directly into the systems you already run, hands any conversation to your team by rules you write, and shows you exactly what it did. Today it runs for hotels and hospitality groups, and for aesthetics and dental clinics in the UAE.
How is this different from a chatbot?
A chatbot answers messages on one channel and stops there. HeyServo runs the whole communication layer: every channel lands in one thread, every answer comes from your own approved knowledge and price list, real actions happen in your booking system or CRM, and your team can take over any conversation with one click. You stay in control of the rules, the numbers and the data.
Which channels and languages does it support?
Six channels: WhatsApp, voice calls on your own e& or du numbers, web chat, SMS, Instagram and email. It speaks English and Arabic natively, including Arabic on the phone with automatic dialect detection, and Russian in chat for aesthetics clinics. Knowledge and rules are set per location and per language, so every branch answers with its own hours, prices and team.
Which industries does HeyServo serve?
Two, each with its own build. Hospitality: hotels, resorts, hotel apartments and hospitality groups, covering booking inquiries with full UAE rates, guest requests with job numbers, and service recovery during the stay. Aesthetics and dental: clinics, medspas and dental groups, covering new-patient inquiries from Instagram and WhatsApp, consult booking, reminders, no-show recovery and aftercare follow-up. Each industry has its own page with live examples.
What can it actually do in my systems?
It checks live availability, quotes full rates including UAE fees, holds and confirms bookings, books consults into your clinic diary, raises service requests with job numbers, schedules reminders, chases missed appointments and sends secure payment links. It connects to the PMS, diary or CRM you already run through scoped connectors, so nothing is migrated and nothing is replaced.
How do we start, and how fast can we go live?
Book a 30-minute meeting and we run the OS live on your own use case, in English or Arabic. Going live takes two to three weeks per location: week one indexes your knowledge and writes the rules with your team, week two runs shadow mode where the AI drafts and your staff sends, then channels cut over one by one, WhatsApp and Instagram first, voice once your number is wired.
Still have a question we did not answer here?
Book a Quick MeetingBook a meeting
See it running on your operation. Book a 30-minute meeting.
Pick a time that suits you. A person from HeyServo walks you through the OS live, on your properties, your channels and your languages, and answers the hard questions. No sales sequence, no obligation.
30 minutes · live product, not slides · English or Arabic
Pick your slot
Direct into our calendar. Confirmation lands in your inbox immediately.